Privacy Policy pondok88 – Our Commitment to Protecting Your Data

Pondok88 is committed to protecting the privacy of every user who accesses and uses our platform. This Privacy Policy describes our practices for collecting, processing, storing, and safeguarding your personal data when you register an account, make transactions, or use any of the services offered by pondok88.

This policy applies to all access methods on the pondok88 platform — whether via the desktop website, Android mobile app, or through PWA on iOS devices. Each access point collects data according to its functional requirements, and all are subject to the same protections outlined in this document.

Pondok88 collects the personal data necessary to provide a secure, fair, and fully functional service. The following are the categories of data we collect:

Data You Provide Directly

• Full name as shown on official identification documents
• Email address and mobile number for communication and verification
• Date of birth for age verification purposes (18 years and above)
• Bank account details or payment methods for deposits and withdrawals
• Identity document copies (KYC) such as MyKad or passport when required
• Residential address information for compliance and verification purposes

Automatically Collected Data

• IP address and device information (device type, operating system, browser version)
• Game session data including games played, play duration, and betting records
• Financial transaction history within the platform
• Login data and account activity logs for security purposes
• Cookies and similar technical data to enhance the user experience

Every piece of data we collect has a clear and specific purpose. pondok88 does not use your data for any purpose beyond what is stated here without obtaining your consent first:

• Account Management: To create, verify, and manage your user account securely
• Transaction Processing: To process deposits, withdrawals, and other financial transactions accurately and securely
• Identity Verification (KYC): To ensure players are 18 years of age or older and to prevent the use of false identities
• Platform Security: To detect and prevent fraudulent activity, money laundering, and platform abuse
• Customer Support: To provide effective assistance when you contact our support team
• Service Communications: To send important notifications related to your account, transactions, and security
• Responsible Gaming: To monitor gameplay patterns and provide support to players who may need assistance
• Platform Improvements: To analyze usage and improve overall platform performance and user experience

Pondok88 does not sell, rent, or share your personal data with third parties for marketing or commercial purposes. However, there are limited situations where we need to share data to ensure the platform operates correctly and to comply with legal requirements:

Integrated Service Providers

We work with carefully selected service providers to handle core platform functions, including payment processors for DuitNow and FPX transactions, game providers for fair Game Lobby operations, and identity verification services for the KYC process. All providers are bound by strict data confidentiality agreements and may only use your data for the stated purposes.

Legal Requirements

Pondok88 will disclose user data to the relevant authorities when required by law, court order, or the directive of an enforcement agency. In such situations, we will notify you where permitted by law to do so.

Pondok88 employs multiple layers of technical and operational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communications between your device and pondok88 servers are encrypted to the highest industry standards
• Two-Factor Authentication (2FA): An additional security layer for account access and sensitive actions such as withdrawals
• Real-Time Monitoring: Automated monitoring system to detect suspicious activity within accounts
• Internal Access Controls: Only authorised personnel may access user data, and only for legitimate work purposes
• Regular Data Backups: Critical data is regularly backed up to secure locations to prevent data loss
• Regular Security Assessments: Security audits are conducted regularly by both our internal team and external experts

As a pondok88 user, you have the following rights regarding your personal data. You may exercise these rights by contacting our support team via live chat within the platform:

• Right to Access: You have the right to know what personal data we hold about you and how it is used
• Right to Rectification: You have the right to request correction of any inaccurate or outdated data in our records
• Right to Erasure: Under certain circumstances, you may request deletion of your personal data, subject to our legal obligations
• Right to Restrict Processing: You can request that we restrict how we use your data in certain situations
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to the processing of your data for direct marketing purposes

The pondok88 platform uses cookies and similar technologies to enhance the user experience. Cookies are small text files stored on your device by your web browser. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform to improve performance. Can be disabled through browser settings.
• Preference Cookies: Stores your preferences such as language and display settings. Disabling these cookies may affect your user experience.

You can manage and delete cookies through your browser settings. However, disabling essential cookies may significantly affect the functionality of the Pondok88 platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through several channels:

• Live Chat: The fastest channel — available 24/7 within the pondok88 platform
• Email: Send a written enquiry to our support address at [email protected]

We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For rights exercise requests such as data access or account deletion, identity verification may be required before we can proceed.

Pondok88 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to you via in-platform notifications or your registered email address. The latest update date is always displayed at the top of this document.